Frequently Asked Questions
If you have a question for us please email us on firstname.lastname@example.org or browse through some commonly asked questions below.
Do I need specialist equipment in any of the workout sessions?
You will be directed by the trainer and also given an equipment prompt when you pay for the session. In most of the workouts you will need simply yourself, a cold drink and floor space.
What is your cancellation policy?
You can cancel at any point, no questions asked. It will take a maximum of 7 days to process.
Can I watch again the live work out I have paid for?
Yes! You will have 28 days after the live workout has aired to access the workout and do it again! Remember though, it is only up for 28 days!
What happens if the streaming cuts out? Can I watch it again?
If you experience streaming or buffering issues you should try to log off and then log back on. If this still does not help, please contact your Internet provider. You will be able to access the live as a pre-recorded version for 28 days after it has aired. So yes, you will still gain access to it; however, the live interactive functions will not be available.
Can I speak to the trainer and ask questions?
Yes you can. You can use the interactive buttons on your screen during the workout and after every session the trainer will have a questions and answer session where you will be able to email them to chat to them.
Can I stop the live workout halfway through?
You can stop at any point, however, these are live workouts and they will continue. Very much like being part of a class in a gym, if you leave, the class continues.
Can I use my iPad instead of my computer to workout?
Yes! The site looks great on your iPad; it functions in exactly the same way.
Will you pass my details on to any third party?
Absolutely NOT. All data is kept securely and never passed on to any other party.
If I have paid for a live session and I miss it, can I get my money back?
Unfortunately not. We give you a 30 minute clock countdown before your live session commences. Hopefully this is enough time for you to be ready, we will prompt you to remind you! Remember these are live sessions and there are many other people watching and participating, we have a time slot we have to stick to.